Reference

How Bala Bet Handles Your Personal Information

Your account data belongs to you. This Privacy Policy sets out exactly what we collect when you register, deposit via bKash, Nagad or Rocket, and place bets — and how we keep that information secure.

Account Data ProtectionPayment PrivacyYour Right to AccessCookie ControlsData Retention Policy
Bala Bet How Bala Bet Handles Your Personal Information
HOW WE PROTECT YOU

Security, Cookies, Retention and Your Controls

We apply SSL encryption across every page and every transaction. Your bKash, Nagad and Rocket payment details pass through the payment provider's own secure channel — we do not store your mobile wallet PIN or full payment credentials on our servers. Account sessions time out after a period of inactivity, and any new login from an unrecognised device triggers a verification step.

Data Encryption

All data in transit uses SSL. Payment details for bKash, Nagad and Rocket are handled by the respective provider's secure channel, not stored on our servers.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to see which pages load slowly on mobile. You can adjust cookie preferences from the settings panel.

Retention Period

Account and transaction records are kept for as long as your account is active and for a period after closure as required by applicable law. You can request deletion once your account is closed.

Access and Correction

You have the right to request a copy of your data, correct any inaccurate details, or ask us to delete your account record. Contact support to start the process.

PRIVACY CONTACT

Reach Us About Your Data

If you want to access, correct or remove the personal data we hold on your account, our support team handles these requests directly. You can reach us through live chat, email or your account dashboard. We aim to respond to all data-related requests within a reasonable timeframe, and we will confirm receipt as soon as your message comes through.

Team online

Live Chat

Start a chat from your account dashboard to raise a data request or ask about how your information is used.

Email Support

Send your data access or deletion request by email. Include your registered account details so we can locate your record.

Account Settings

Some privacy preferences — including marketing opt-outs and cookie settings — can be managed directly inside your account.

Common Questions About Your Privacy

Here are the questions we hear most often about how your data is handled at Bala Bet. If your question is not covered here, reach out through live chat or email and we will respond directly.

We collect the name, contact details and payment method you provide at registration. Once you deposit via bKash, Nagad or Rocket, those transaction records are also linked to your account.

We share data only with payment processors — bKash, Nagad, Rocket — to complete transactions you initiate. We do not sell your personal information to advertisers or data brokers.

Contact our support team via live chat or email with your registered account details. We will locate your record and send you a copy within a reasonable timeframe.

Yes. Once your account is closed, you can request deletion of your personal data. Some records may be retained for a period required by applicable law before full deletion is completed.

Session cookies keep you logged in during your visit. Analytics cookies help us identify pages that load slowly on mobile. You can review and adjust cookie preferences from your account settings panel.

No. Your mobile wallet PIN and full payment credentials are handled entirely within the bKash or Nagad secure channel. We store only the transaction reference and amount for your account records.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.